Position Title: Network Engineer

Do you get a thrill out of making customers happy?
Do you like to take apart and build computers for fun?
Do you want to work in an entrepreneurial environment where you are learning so fast you feel like you are "drinking from the fire hose"?
Do you have a rack for the servers and network equipment in your house? (a joke, but also a good indicator of who we are looking for!)

If you answered yes to all of these questions (or at least 3 out of 4), the Network Engineer position may be right for you.

The Network Engineer is on the front line of Help Partners contact with our clients and is the “voice” of Help Partners in all daily interaction with supported end users. It is the Network Engineers responsibility to deliver excellent technical and customer support services during each and every interaction with our clients.

To effectively fulfill the responsibilities of this role, a Network Engineer must:

• Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
• Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
• Deliver excellent customer service via the telephone including:

  Building rapport with the client
  Making them feel comfortable with working with you
  Inspiring confidence in the solutions you are delivering
  Being conscious of their time and level of frustration
  Following up when you say you will

• Input complete and accurate notes in the internal systems, spreadsheets, and reports used at Help Partners
• Effectively manage your time and the resources of Help Partners to make sure that you are delivering the highest value to clients

You must have following experience/knowledge to be considered for this position:

• Thorough understanding of small business technology; particularly Microsoft products
• At least 1 year of experience in the IT services field
• Bachelor Degree or equivalent experience

Help Partners is a quickly growing company, with a culture that works hard and plays hard and expects results. We work at a fast pace, and aim for nothing less than remarkable service for our clients. We believe in taking care of our people.

If you believe you are a good fit for this position and company, we would love to hear from you.