Maintenance

Online Asset Reporting

Help Partners’s Desktop Management System allows comprehensive desktop lifecycle management and provides a real-time accurate account of hardware assets. Real-time queries and flexible reporting options make software license compliance tracking and upgrade planning simple.

Online Case Reporting

You'll have access to our online case management system, giving you complete visibility into the issues your employees are using Help Partners to solve.

Intelligent Agent Desktop Optimization

Help Partners’s 24/7 proactive desktop optimization cleans and maintains desktops without work interruption or decreased performance. Intelligent agent works when you’re not and ensures that you’re able to work when necessary. Daily antivirus signature checks, spyware scans and removal, and temp file deletion are all part of intelligent agent desktop optimization.

Event Log Monitoring

Help Partners will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced web based monitoring tools Help Partners engineers are alerted to critical issues as they occur.

Log File Maintenance

Depending on your business needs Help Partners will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.

Drive Space Monitoring

Help Partners monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console Help Partners will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

MS Exchange Monitoring

You've invested in hosting MS Exchange in house and like most companies email is vital to your business. Help Partners will actively manage your email ques to ensure both inbound and outbound mail is flowing properly. At the same time Help Partners is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, Help Partners’s automated monitoring will have you back up and running within minutes. In the event this fails, Help Partners has engineers on call to log in to your system and restore your mail (around the clock!).

Backup Monitoring and Administration

Your knowledge and history are one of your biggest assets. Help Partners will assess your backup needs and make recommendations on how to best protect your business. Our managed service clients will have a robust backup regimen put in place and Help Partners will monitor and maintain you backup on a daily basis. For our On Demand clients, Help Partners will monitor to ensure that daily jobs are running and will monitor logs and investigate critical errors on an hourly basis. In the event of data loss, Help Partners will be there to help restore your data and will ensure business continuity.

Quarterly Onsite Network Health Assessment

An engineer will make quarterly onsite visits to physically inspect and assess the overall health of your network. The inspection covers network elements that remote troubleshooting is unable to address including the physical network environment, hardware irregularities, and general hardware conditions. Quarterly onsite visits are a proactive element of our service that helps us prevent unexpected and costly hardware and network failures.